The Forsyth County Community Paramedic program is a team of experienced Paramedics who assist Forsyth County residents that are in need of behavioral health, medical and environmental assistance.

The Community Paramedic team focuses on “high-risk” utilizers of the 911 system. “High-risk” refers to patients who are treated on scene by EMS and refuse transport, overdose patients, patients who frequently fall and patients who have needs which cannot be addressed during the 911 call. These patients are usually at a higher risk for hospital readmission and repeated use of 911 services.

Our team performs medical and behavioral health assessments during emergency calls, non-emergency calls, and scheduled appointments. These assessments help our team to provide resources with the goal of reducing the patients' dependency on the 911 system.

Any individual that requests assistance from the Community Paramedic team must convey a willingness to receive assistance and participate in an assessment to determine their needs at that time. Any patient may opt out of the program at any time, however, this does not preclude future engagement, if a patient changes their mind and requests further assistance they may do so at any time.

The Community Paramedic Program is a division of Forsyth County Emergency Medical Service. There is no charge for assistance that is provided by our team to help participants obtain the resources they may need to improve their health and well being.

Referrals are accepted from Fire Departments, EMS personnel, Law Enforcement and other community partners who have some type of involvement with these individuals. Referrals can also be made by community residents via telephone, email and by the designated online referral form on this site.


Behavioral health refers to mental/emotional well-being and/or actions that affect wellness. Behavioral health problems include substance use disorders; alcohol and drug addiction; and serious psychological distress, suicide, and mental disorders.



Mental disorders can take many forms that interfere with a person's thinking, behavior or mood. Some mental disorders are more severe than others and can interfere with daily life such as hallucinations and delusions. A formal diagnosis often depends on a reduction in a person's ability to function as a result of the disorder.



Substance use disorders (SUDs) are defined as mild, moderate, or severe to indicate the level of severity. Substance use disorders occur when the recurrent use of alcohol and/or drugs causes significant clinical and functional impairment, such as health problems, disability, and failure to meet major responsibilities at work, school, or home. A SUD diagnosis is based on evidence of impaired control, social impairment, risky use, and pharmacological criteria.


Mobile Crisis/Mobile Engagement Team

For a behavioral health crisis 24/7/365 they will come to you -1-866-275-9552

Facility Based Crisis

evaluation/detox 24/7/365 & possible short term inpatient stay - 336-300-8826

Partners Help Line

Available 24/7/365 - connect with a "first responder" to set up services and appointments - 1-888-235-HOPE (4673)

Behavioral Health Urgent Care

evaluation 24/7/365 - can connect to treatment - 336-955-8430

If a person receives an Enhanced Service (ACT, CST, IIH, MST,etc.), contact their assigned crisis team

Chronic Disease Management Education

Our community paramedic team is comprised of experienced paramedics able to provide a wealth of knowledge to patients and family members in the home to assist with a better understanding of chronic diseases and the management of them. Diseases such as Diabetes, Congestive Heart Failure (CHF), Chronic Obstructive Pulmonary Disease (COPD), and Hypertension (HTN) can be overwhelming to anyone with a new diagnosis, or when the disease begins to progress and seems to be uncontrollable. Our paramedics will come to the patients home and provide education on any such illness, enhancing understanding and confidence for in-home management. This objective is to help reduce emergency room and hospital visits that can ultimately put the patient at greater risk for complications.

Prescription Medication Education

Often individuals are prescribed medications for conditions or illness, however, they are not provided the education with an understanding of why they need to take the medication or the actions of the medications on the body. The community paramedics are glad to come to the patient’s home and go over each prescribed medication with you, as the patient, and your family, to help everyone involved with the patients care by understanding the why’s, how’s and importance of the prescribed medications.

Assistance with Resources for Our Aging/Elderly Population

As our elderly population in our community grows, it can be difficult for families to provide proper care for their loved ones. Conditions relating to mobility issues, memory loss and the elderly patient not being able to perform daily living activities for self-care can be overwhelming and concerning for all involved. Watching our family members decline with age can be difficult for families to watch and deal with in the best interest of the patient. Our community paramedics can assist patients and families navigate the medical and health care system to find the best options for our greatest generation to live happy, safe and healthy in their twilight years.

Fall Prevention

Falls are the leading cause of injury, hospital admissions, and death among our elderly population every year. There are many reasons that our elderly population fall; impaired vision, medication side effects, chronic illness, behavioral/environmental hazards, and overall conditions after surgical procedures are just a few.

Our team of community paramedics is able to assist patients and families in implementing fall prevention measures in the home. The implementation of mobility assistance devices, handrails, shower chairs and handles, hospital-style beds and outdoor accessible ramps are just a few of the resources we can help connect families with to keep these patients safe at home.